Te Whare Hauora Mo Te Rangatahi


Our Purpose 

Providing a world-class health, social and well being service for young people age 10 to 24 that is confidential, easily accessible, non-judgmental, proactive and relevant to the needs of our community

We value and commit to

  1. Harikoa (living, loving & laughing)

  2. Being straight up (honesty, openness & truthfulness)

  3. Everyone (listening, caring & connecting)

  4. Making things happen (action, empowerment & positiveness)

For us and our Young people this means we

  • we are holistic in our approach to the wellbeing of our young people and ourselves and strive to create a space for each other, our professional peers, young people and whānau that is warm and inviting

  • show respect for others through our words, our actions, and our commitment to confidentiality

  • strive to be non-judgmental in our actions and reactions

  • do what we say we will do, responding and acting promptly and consistently

  • are always learning and sharing our knowledge, skills and tools

  • say it how it is, in real language that people understand

  • are open to alternative ideas and perspectives, even if these challenge us, so we can respond to needs and implement creative ideas

  • accept accountability for our behaviours, actions and outcomes - positive as well as negative

  • show kotahitanga (unity and solidarity) to each other and our community by recognising, accepting, acknowledging and valuing the benefits and power of working together as a team

  • practice whānaungatanga and deliberately build and maintain positive relationships with others who can support our purpose

  • communicate in ways that are positive, uplifting and appropriate

  • empower ourselves and young people by supporting growth and sustainability in skills, knowledge and self-belief

  • commit passionately to making things happen through positive actions and unconditional support for young people and each other

Team Charter

We commit to aligning our actions and behaviours with our agreed beliefs and values

We agree to hold each other accountable in this process and expect our leaders to act if required

We all want to work in an environment that supports well being and better outcomes for everyone

We accept that we all play a role in the culture of our team and are willing to change when needed

We see our diversity of skills, ideas and experience as a strength that we should utilise fully

We believe fun is crucial to our performance and well being

Naku te rourou nau te rourou ka ora ai te iwi

With your basket and my basket the people will live



The Hastings Youth Health Trust was formed in 1996 in response to the rates of youth suicide in the region, and in an attempt to develop a model for delivering health and well-being services to young people for whom the existing primary health delivery mechanisms were not appropriate. Directions Youth Health Centre was set up by the Trust as a Ministry of Health pilot programme.  In 2007 the Trust changed their name to the ‘Hawke’s Bay Youth Health Trust’ to be more inclusive of youth throughout the Hawke’s Bay region.


Directions Youth Health Centre provides free and confidential youth health services to all Hawke’s Bay youth between the ages of 10 – 24.  Directions Youth Health Centre is Hawke’s Bay’s ‘Youth One Stop Shop’ and provides non judgemental, youth friendly healthcare services, incorporating wrap-around, holistic care through access to our nurse, GP, counsellors, social worker and youth workers.


Services are available with no criteria involved.  Youth are able to use Directions Youth Health Centre as their regular health centre (while still enrolled and accessing their own general practice)and parents are welcome to bring youth in and discuss their needs.